Bupa Insurance Limited
Bupa Insurance Limited's Pay As You Go Health Care department offers a range of services through their contact number. Customers can inquire about health care plans, manage policies, and receive claims support. The line is open Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include updating personal details, submitting claims, and asking about coverage. Wait times can be longer during peak hours, such as Mondays and after holidays, but calling mid-morning or mid-afternoon may result in quicker service. It's advisable to have your policy number and personal identification ready before calling.
Updated 15 Dec 2025
Expected outcomes
- Inquire about health plans
- Update personal details
- Change payment information
- Submit insurance claims
- Track claim status
- Ask about coverage options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Claim details
- Payment information
- Plan change documents
- Coverage questions
Known issues
Customers occasionally experience long wait times, particularly on Mondays and after holidays. To avoid this, it's recommended to call during mid-morning or mid-afternoon. There are also occasional issues with online form submissions, which can result in errors. If this occurs, retry the submission or contact the support line directly for assistance. Having your policy number and personal identification ready can help expedite the process and reduce potential frustrations during the call.
