Amazon UK Services Ltd
Amazon UK Services Ltd Customer Service is available daily from 06:00 to 00:00, offering support for order inquiries, Prime membership, payment issues, and device assistance. Common reasons for calling include tracking orders, handling returns, managing Prime memberships, resolving billing questions, and getting help with Amazon devices like Kindle. Typically, wait times can be longer during peak hours and holidays, so it's advisable to call during off-peak times or use the online chat service. Customers are encouraged to request a callback via the website for a more efficient experience.
Updated 15 Dec 2025
Expected outcomes
- Track recent orders
- Process returns and replacements
- Manage Prime membership
- Resolve payment issues
- Get device support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Amazon account login
- Order number
- Payment details
- Device serial number
- Phone number
- Order details
Known issues
Customers occasionally experience long wait times, especially during peak hours and holiday seasons. To mitigate this, try calling during off-peak hours or use the live chat option for quicker assistance. Another common issue is the difficulty in reaching a human agent due to automated systems. To speak directly with a representative, use the 'Something Else' and 'Contact Us' options on the website to request a callback. These methods can help bypass automated menus and reduce frustration.
