Amazon UK Services Ltd
Amazon UK Services Ltd Seller Support handles a variety of customer service inquiries, including order issues, returns, and account support. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include resolving order problems, accessing account details, and handling returns. Callers should be prepared for automated menus and may need to use specific requests to reach a human agent. Wait times can be longer during peak shopping periods, so calling during non-peak hours is advisable.
Updated 15 Dec 2025
Expected outcomes
- Resolve order issues
- Process returns
- Access account support
- Verify account details
- Connect with a live agent
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Amazon account details
- Order number
- Personal identification
- Amazon account email
- Relevant order details
Known issues
Customers often experience long wait times, particularly during peak shopping periods or sales events. To mitigate this, try calling during non-peak hours or use the online chat feature for quicker responses. Additionally, reaching a human agent can be challenging due to automated systems. To bypass this, use specific phrases like 'speak to an agent' or 'customer service'. Having your Amazon account details and order information ready can also expedite the process.
