Tesco Stores Limited
Tesco Stores Limited's Clubcard Support is available to assist with various aspects of the Tesco Clubcard loyalty program. Customers can call for help with Clubcard registration, updating account details, replacing lost cards, and general inquiries about the loyalty scheme. Additionally, support is provided for checking Clubcard points balance, earning and redeeming points, and troubleshooting missing points. Information on current promotions and offers is also available. While specific wait times are not provided, customers often experience longer hold times during peak hours and promotional periods. It's advisable to call during off-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Register Clubcard account
- Update account details
- Replace lost Clubcard
- Check points balance
- Resolve missing points
- Learn about promotions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Clubcard number
- Full name
- Address
- Contact number
- Recent transaction details
Known issues
Customers occasionally face long wait times when contacting Tesco Clubcard support, particularly during peak hours and promotional periods. To mitigate this, it's recommended to call during off-peak times or utilize online support options for quicker assistance. Another common issue is missing Clubcard points after transactions. In such cases, providing transaction details can help resolve the issue through manual adjustments. These proactive steps can enhance the efficiency of resolving common problems encountered by Clubcard users.
