Tesco Stores Limited
Tesco Stores Limited's Online Orders Support provides assistance for tracking, modifying, and resolving issues with online orders. Customers frequently call to track their grocery or general merchandise orders, modify or cancel orders before dispatch, and address delivery issues such as missed or incorrect deliveries. The department also handles returns and refunds for online purchases. Typical wait times can be long, especially during peak hours or promotional periods. It is advisable to call during off-peak hours for a quicker response. The support team is available during operating hours and can escalate complex issues to supervisors if needed.
Updated 15 Dec 2025
Expected outcomes
- Track order status
- Modify existing order
- Cancel order before dispatch
- Resolve delivery issues
- Process returns and refunds
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Customer name
- Delivery address
- Item details
- Personal details
- Contact information
Known issues
Customers frequently experience long wait times when calling about online orders, particularly during peak hours or promotional periods. To mitigate this, it is recommended to call during off-peak hours or use online chat if available. Additionally, there are limitations on modifying or canceling orders close to dispatch time, so customers should act promptly after placing an order. Understanding these common issues can help manage expectations and improve the efficiency of resolving any problems with online orders.
