Tesco Stores Limited
Tesco Stores Limited offers technical support for online grocery orders through their dedicated helpline. Customers can call for assistance with issues such as account problems, refunds, returns, delivery tracking, and troubleshooting technical difficulties related to Tesco's online services. The helpline operates Monday to Saturday from 07:00 to 23:00 and Sunday from 08:00 to 22:00. Calls to the 0800 number are free from UK landlines and mobiles. Typical reasons for calling include resolving order issues, tracking deliveries, and requesting refunds. Wait times can vary, with longer waits reported during peak hours and holidays. For quicker service, consider calling during off-peak times.
Updated 15 Dec 2025
Expected outcomes
- Resolve account issues
- Request refunds or returns
- Track delivery status
- Troubleshoot technical problems
- Get order assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Order number
- Account details
- Description of issue
- Reason for refund
- Delivery tracking number
Known issues
Customers occasionally experience long wait times, particularly during peak hours and holidays. To avoid delays, it is recommended to call during off-peak hours or use Tesco's online chat service for a faster response. Another common issue is delays in updating order status and delivery tracking information. If this occurs, contacting support directly for manual updates or clarification can help resolve the problem. Tesco's support team is available to assist with these issues and ensure a smooth shopping experience.
