Biffa Waste Services Ltd
Biffa Waste Services Ltd provides comprehensive customer support via this phone number for business waste management services. Common reasons for calling include managing business waste service accounts, requesting new waste collections, resolving complaints, and changing collection schedules. Typically, phone support is available during standard business hours, though exact wait times may vary depending on peak periods. It is often more efficient to use the 24/7 online customer portal for account management and service requests. If calling, try reaching out during non-peak times to avoid long wait times, which are commonly reported during peak hours or after bank holidays.
Updated 15 Dec 2025
Expected outcomes
- Manage waste service accounts
- Request new waste collections
- Report missed collections
- Change collection schedules
- Resolve service complaints
- Inquire about billing
- Confirm contract details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business name
- Contact information
- Service address
- Collection type
- Description of issue
- Requested schedule change
Known issues
Customers sometimes encounter missed waste collections, especially after bank holidays or during peak times. In such cases, rebooking the collection or requesting credits can help, with escalation as a possible option if the errors are repeated. There can also be difficulties reaching customer service, with long wait times being reported occasionally. To mitigate this, the use of the online customer portal is recommended, or calling during off-peak hours may reduce wait times. For faster service via phone, having your account number and service address ready is advised.
