Citizens Advice
Citizens Advice offers free, confidential, and impartial advice on a range of issues including legal, debt, consumer rights, housing, benefits, energy, and work. This number connects you to their Administrative Office, where you can receive guidance or schedule appointments. Common reasons for calling include seeking consumer rights advice or support for witnesses in court. While specific wait times are not provided, callers may experience delays during peak hours. It's advisable to call during off-peak times for quicker assistance. Services are available online, by phone, and in-person, ensuring accessibility for everyone.
Updated 15 Dec 2025
Expected outcomes
- Receive legal advice
- Get debt management help
- Understand consumer rights
- Book witness support
- Schedule in-person advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Issue description
- Relevant documents
- Appointment availability
- Personal details
Known issues
Callers may occasionally face long wait times, especially during peak hours, due to high demand for advice services. To minimize waiting, try calling during off-peak hours or utilize online resources for quicker responses. Additionally, face-to-face appointments can be limited, particularly in busy periods or specific locations. It's recommended to book appointments well in advance or consider seeking advice through phone or online channels to avoid delays. These strategies can help ensure timely access to the necessary support and advice.
