Citizens Advice
Calling Citizens Advice via this number provides free and confidential guidance on various issues such as benefits, including Universal Credit claims, consumer rights, housing, and employment matters. The services are available from Monday to Friday, 9 AM to 5 PM, excluding public holidays. You can also access advice through Relay UK or textphone services, which is beneficial for individuals with hearing or speech difficulties. Typical wait times can be lengthy during peak hours, which are generally at the beginning of the day. For shorter wait times, it is often better to call later in the day. All calls are free from both mobiles and landlines.
Updated 15 Dec 2025
Expected outcomes
- Get Universal Credit advice
- Report consumer issue
- Access Relay UK support
- Request housing guidance
- Seek employment advice
- Inquire about benefits
- Discuss debt solutions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Postcode
- Relay UK app
- Textphone
- Details of your issue
- Helpline number
- Nearby postcode if unavailable
Known issues
Callers to Citizens Advice often experience long wait times, particularly at the start of the day. To avoid these, it's suggested to call later in the afternoon when lines tend to be less busy. Additionally, there is a chance of calls being disconnected if the waiting period extends beyond one hour. In such cases, trying again later or exploring online contact options is advisable. Relay UK and textphone services are available to ensure accessibility for all users, supporting those with speech or hearing challenges. It's also recommended to have your postcode and specific issue details ready for more efficient service.
