Citizens Advice
The Citizens Advice Textphone Helpline offers tailored advice for individuals who are deaf, hard of hearing, or have speech difficulties. This service covers a wide range of topics including consumer rights, benefits, debt, employment, housing, and energy matters. The helpline operates from Monday to Friday, 9am to 5pm, excluding public holidays. Users typically call for guidance on understanding benefits entitlements, resolving debt issues, and getting help with housing problems. Wait times can be up to an hour during peak periods, particularly early in the day. The best time to call is usually later in the afternoon when demand is lower.
Updated 15 Dec 2025
Expected outcomes
- Receive consumer rights advice
- Get benefits guidance
- Resolve debt issues
- Discuss employment problems
- Seek housing support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Textphone device
- Relay UK app
- Helpline number
- Postcode
- Issue details
- Dial 18001
Known issues
Callers to the Citizens Advice Textphone Helpline may experience long wait times, particularly in the morning or during peak periods, with waits of up to an hour. It's advised to try calling later in the day or to utilize the available webchat service as an alternative. Additionally, using the Relay UK app or a textphone ensures proper connection to the service. Ensure you have your postcode and details of your issue ready to make the most of your call. Calls are free from both mobiles and landlines, making this a cost-effective option for receiving advice.
