TalkTalk Telecom Group plc
Calling TalkTalk Telecom Group's Billing and Payments department can help you inquire about available services and pricing. This line is particularly useful for those looking to set up new services or modify existing ones. Typically, calls are handled Monday to Friday, and it is advisable to have your account details ready to ensure efficient service. While specific wait times are not provided, it is common for customer service lines to experience higher volumes during lunch hours and early evenings. For a smoother experience, consider calling during mid-morning or mid-afternoon.
Updated 15 Dec 2025
Expected outcomes
- Inquire about service pricing
- Set up new services
- Modify existing services
- Confirm account details
- Discuss service preferences
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Service preferences
- Address
- Contact number
- Billing information
- Identification document
Known issues
Customers occasionally experience long wait times when contacting TalkTalk Telecom Group's customer support. This can be frustrating, especially during peak hours. To mitigate this, consider using alternative contact methods such as email or online chat, which may offer quicker responses. Additionally, having all necessary information, such as account details and service preferences, readily available can help expedite the process once connected. Being prepared and choosing optimal calling times can significantly enhance your experience.
