TalkTalk Telecom Group plc
TalkTalk Telecom Group's Technical Support department can assist with a variety of customer needs. You can call for help with internet connectivity issues, troubleshooting, and service faults. The department also handles account queries, billing questions, and service changes. If you have a complaint regarding service, billing, or support, they can register and work towards resolving it. Accessibility support is available for customers who are deaf, hard of hearing, or speech impaired. The service is available Monday to Friday from 09:00 to 19:00, and Saturday from 09:00 to 18:00. It is closed on Sundays. To avoid long wait times, consider calling during off-peak hours or using the live chat feature.
Updated 15 Dec 2025
Expected outcomes
- Resolve internet connectivity issues
- Troubleshoot service faults
- Update account information
- Register service complaints
- Request billing assistance
- Access Text Relay service
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Service address
- Description of issue
- Text Relay access
- Billing statements
Known issues
Customers often experience long wait times when calling TalkTalk's customer service, particularly during peak hours. To mitigate this, it is advisable to use the live chat option or call during off-peak times for a quicker response. Additionally, resolving complaints can sometimes take longer than expected, with some cases extending beyond 10 working days. If a resolution is not reached promptly, escalating the issue to a manager or utilizing social media channels can be effective strategies. For those registered for accessibility support, priority handling is available, ensuring a more efficient service experience.
