TalkTalk Telecom Group plc
TalkTalk Telecom Group's Mobile Support department can assist with booking, rescheduling, or cancelling engineer appointments for installations or fault repairs. These services are available Monday to Saturday from 07:00 to 18:00. When calling, you can expect to receive a 2-3 hour time slot for your appointment. It is important to ensure that someone over 18 is present during the appointment to avoid any charges. Typically, the best time to call is during mid-morning to avoid peak times. Be aware that charges may apply for missed appointments or if the fault is not due to TalkTalk equipment.
Updated 15 Dec 2025
Expected outcomes
- Book engineer appointment
- Reschedule engineer visit
- Cancel engineer appointment
- Verify account details
- Provide service address
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account verification
- Appointment reference
- Service address
- Contact number
- Account login details
- Preferred new date/time
Known issues
Common issues include missed appointments and charges for late rescheduling. To avoid a £75 charge, ensure you reschedule or cancel before 12 noon the day prior to your appointment. Additionally, make sure someone over 18 is present during the entire appointment to prevent a missed appointment charge. If an engineer does not arrive within the allocated time slot, double-check the appointment details and contact support. These issues are frequent, so planning ahead and confirming details can help prevent unnecessary charges and missed appointments.
