Great Western Railway (First Greater Western Limited)
The Great Western Railway Emergency Support line at +44 800 022 3720 provides critical assistance for urgent railway-related incidents outside standard business hours. This service is specifically for emergencies and not for general inquiries, which should be directed to customer service during regular hours. Callers can report incidents such as accidents, safety concerns, or urgent disruptions. While specific wait times aren't guaranteed, peak emergency periods may lead to longer waits. It's advisable to call during less busy times if possible.
Updated 15 Dec 2025
Expected outcomes
- Report an emergency incident
- Receive urgent assistance
- Provide location details
- Follow emergency instructions
- Contact after-hours support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location
- Nature of emergency
- Train details
- Station details
- Contact information
- Relevant incident details
Known issues
Callers to the Great Western Railway Emergency Support line may experience long wait times, especially during peak emergency periods or after hours. This is due to the high volume of calls and the urgent nature of the service. Patience is advised, and if the issue is not an emergency, it's best to contact customer service during regular business hours. Additionally, the support provided after hours is limited to emergencies only, so non-urgent queries should be directed elsewhere. Consider alternative contact methods if wait times are excessive.
