Great Western Railway (First Greater Western Limited)
Great Western Railway's Lost Property department assists with reporting, enquiring about, and reclaiming lost items on their services. Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, the team handles enquiries centrally. Callers should provide detailed information about the lost item and journey. Response times can vary based on the item's type and location. Typical reasons for calling include reporting a lost item, checking on the status of a lost item, and arranging for collection or delivery of found property. Wait times may be longer during peak travel periods and after major events.
Updated 15 Dec 2025
Expected outcomes
- Report lost property
- Enquire about lost items
- Reclaim found property
- Receive reference number
- Arrange item collection
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Description of lost item
- Journey details
- Contact information
- Reference number
- Proof of identity
- Proof of ownership
Known issues
Callers to Great Western Railway's Lost Property department may experience long wait times, particularly during peak travel periods and after major events. To mitigate this, try calling during off-peak hours or use online contact forms. Additionally, there can be delays in recovering lost property, with limited updates provided. It is advisable to follow up via phone and email, ensuring you provide detailed information about the lost item and your journey. Having a reference number handy can also facilitate quicker assistance.
