Great Western Railway (First Greater Western Limited)
Great Western Railway's Media Relations department is available to handle media inquiries from journalists and media professionals. Services include providing information, statements, or interviews related to GWR operations, incidents, or corporate matters. The department operates Monday to Friday, 08:00–18:00 UK time. For urgent inquiries, it is best to call during these hours, as email responses may take 2–4 days. Typical reasons for calling include seeking statements on recent incidents or requesting interviews with company representatives.
Updated 15 Dec 2025
Expected outcomes
- Request interviews
- Obtain official statements
- Clarify operational details
- Inquire about incidents
- Request corporate information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Media credentials
- Inquiry description
- Contact details
- Name
- Media outlet
Known issues
Some users experience delays of 2–4 days when awaiting email responses to media inquiries. For urgent matters, it is advisable to follow up by phone if no response is received within two business days. Calling during business hours can expedite the process. Ensure you have all necessary information ready, including your media credentials and a clear description of your inquiry, to facilitate a quicker response.
