Affinity Water Limited
Affinity Water Limited's Priority Services department provides essential support for vulnerable customers, including those with health issues, disabilities, or other special needs. Through this service, customers can register for alternative water supplies, accessible billing, and communication support. Additionally, financial support schemes are available for those struggling to pay their water bills, offering discounted tariffs and flexible payment plans. The department operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. While specific wait times are not provided, calling during mid-morning or mid-afternoon may help avoid peak times. Registration is free and can be completed by the customer or a third party, such as a carer.
Updated 15 Dec 2025
Expected outcomes
- Register for Priority Services
- Apply for financial support
- Request alternative water supplies
- Access accessible billing options
- Set up flexible payment plans
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Customer details
- Supply address
- Contact information
- Details of vulnerability
- Financial information
- Proof of eligibility
Known issues
While there are no specific known issues reported, it is advisable to have all necessary documents and information ready before calling to ensure a smooth process. If you encounter long wait times, consider using the online form available on the Affinity Water website for Priority Services registration. For financial support, ensure all financial documents and proof of eligibility are prepared to expedite the process. If registering on behalf of someone else, be ready to provide your relationship to the account holder.
