Jet2.com Limited
Calling Jet2.com's Assisted Travel department at +448004085591 allows passengers to arrange special assistance for travel. This includes airport and in-flight support for those with disabilities, reduced mobility, or medical conditions. You can also update existing assistance requests or seek general accessibility support. It's recommended to request assistance at booking or at least 48 hours before departure to ensure availability. Assistance can be arranged via phone, WhatsApp, website, or app. Wait times may vary, but contacting during non-peak hours typically reduces delays. SignLive is available for British Sign Language users.
Updated 15 Dec 2025
Expected outcomes
- Arrange special assistance
- Update assistance requests
- Get accessibility information
- Confirm assistance details
- Submit medical documentation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Passenger details
- Booking reference
- Assistance requirements
- Medical documentation
- Fit to Fly form
- Updated assistance details
Known issues
Passengers sometimes face repeated requests for medical documentation, even after submission. It's advisable to keep clear records and communicate persistently with staff. Navigating the Assisted Travel section on Jet2's website can be challenging, especially for visually impaired users; using footer links or contacting the centre directly is recommended. Additionally, last-minute assistance requests, made less than 48 hours before travel, may lead to longer wait times or limited availability. To avoid these issues, plan and communicate your needs well in advance.
