Jet2.com Limited
Jet2.com's Lost Property department can assist with specific inquiries related to lost items during flights or at airports. Common reasons for calling include reporting lost items, checking the status of a lost item claim, and retrieving found items. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers should expect varying wait times, particularly during peak travel seasons. It's advisable to call during off-peak hours for quicker service. For media-related inquiries, a separate line is available for journalists with media credentials.
Updated 15 Dec 2025
Expected outcomes
- Report lost items
- Check claim status
- Retrieve found items
- Confirm lost property procedures
- Inquire about lost item policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Item description
- Date of loss
- Flight details
- Contact information
Known issues
Callers to Jet2.com's Lost Property department sometimes experience long wait times, especially during peak travel periods or disruptions. To mitigate this, it is recommended to use online contact forms or call during off-peak hours. Additionally, there have been occasional issues with misdirected calls, where customers accidentally reach the press/media line instead of the intended department. To avoid this, ensure you are using the correct contact number for your specific inquiry. Clear instructions are available on the Jet2.com website to guide callers to the appropriate line.
