Jet2.com Limited
Jet2.com Limited's Customer Service department can assist with a variety of tasks related to flight reservations, general inquiries, and special assistance requests. You can book, modify, or cancel flights, inquire about baggage policies, and arrange for special assistance for passengers with mobility or medical needs. Call volumes are typically higher during peak travel seasons and mornings, which may result in longer wait times. It is advisable to call during off-peak hours for quicker service. The best times to call are usually mid-afternoon on weekdays.
Updated 15 Dec 2025
Expected outcomes
- Book a flight
- Modify flight details
- Cancel a flight
- Inquire about baggage policies
- Request special assistance
- Check travel requirements
- Confirm flight availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Passenger details
- Payment information
- Flight details
- Booking reference
- Contact details
- Assistance requirements
Known issues
While there are no specific known issues reported, it is important to be aware that call volumes can be high during peak travel seasons and mornings, leading to longer wait times. To avoid frustration, consider calling during off-peak hours, such as mid-afternoon on weekdays. Additionally, having all necessary information ready before calling, such as passenger details and booking references, can help expedite the process. If you encounter issues, consider checking Jet2.com Limited's website for online alternatives or additional support options.
