Jet2.com Limited
Jet2.com Limited's Flight Only Bookings department can assist with managing your flight bookings. Services include checking in, viewing booking details, adding baggage, selecting seats, pre-ordering meals, and making changes such as name or date adjustments. Cancellations can also be processed, though refunds are typically not available unless covered by insurance. Most tasks can be completed online via the Manage My Booking portal, which is available 24/7. Phone support is available during operating hours, though wait times can be long during peak travel periods. For the quickest service, consider calling during off-peak hours or using the online portal for straightforward changes.
Updated 15 Dec 2025
Expected outcomes
- Manage flight bookings
- Change passenger name
- Adjust travel dates
- Cancel flight bookings
- Add travel extras
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Passenger surname
- Date of departure
- Payment method
- Travel insurance policy
Known issues
Callers often experience long wait times during peak travel periods and holidays, so it's advisable to call during off-peak hours or use the online Manage My Booking service for quicker assistance. Refunds for cancellations are generally not provided unless covered by travel insurance, so purchasing insurance at the time of booking is recommended. Additionally, fees apply for changes to names and travel dates, and any discounts on the original fare may not apply after changes. Be sure to review the fee schedule and confirm costs with an agent before proceeding with amendments.
