TSB Bank plc
Contacting TSB Bank's Credit Card Queries department at +443458353846 allows you to manage various credit card-related tasks. Services include making payments, changing payment dates, setting up Direct Debits, and addressing general credit card issues such as lost or stolen cards. The department operates from 8am to 8pm, seven days a week. While phone support is available, using the TSB Mobile App is recommended for faster service. Common reasons for calling include payment issues or money worries, for which tailored support is offered. Be aware that peak times may lead to longer wait times, so calling during off-peak hours is advisable.
Updated 15 Dec 2025
Expected outcomes
- Make credit card payment
- Change payment date
- Set up Direct Debit
- Report lost or stolen card
- Resolve transaction issues
- Address money worries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- 16-digit credit card number
- TSB account number
- Sort code
- Direct Debit mandate form
- TSB Mobile App login
- Personal identification
Known issues
Customers occasionally experience long wait times, particularly during peak hours for credit card queries. To avoid this, try calling during off-peak times or use the TSB Mobile App for quicker service. Setting up a Direct Debit for joint accounts can be confusing due to the need for multiple signatures; ensure all required signatures are obtained and the mandate form is posted to TSB. Some users report delays in receiving PINs or replacement cards; if these do not arrive in the expected timeframe, contact support for assistance. These issues are typically resolved by following the recommended procedures.
