TSB Bank plc
Calling TSB Bank's New Mortgage Queries department allows you to discuss and apply for new mortgage options, including first-time buyer, home mover, or remortgage options. You can also receive advice on mortgage products, rates, and fees. The department operates Monday to Friday from 8:30am to 6pm, with appointment bookings available until 8pm and on Saturdays. Customers can call directly or request a callback. Wait times can vary, especially during peak hours or rate change periods, so it's advisable to call early in the day or use the callback form for convenience.
Updated 15 Dec 2025
Expected outcomes
- Apply for a new mortgage
- Receive mortgage advice
- Book a mortgage appointment
- Discuss mortgage options
- Request a callback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Proof of income
- Property details
- Contact information
- Preferred callback times
- Email address
Known issues
Customers occasionally experience long wait times when calling TSB Bank for new mortgage queries, particularly during peak hours or when there are changes in mortgage rates. To mitigate this, it's recommended to call early in the day or use the online callback request form to schedule a convenient time for a mortgage adviser to contact you. This can help avoid the frustration of waiting on hold and ensure you receive timely assistance with your mortgage needs.
