TSB Bank plc
TSB Bank's dedicated overseas credit card helpline assists with various credit card-related queries. Customers can inquire about balances, make payments, report lost or stolen cards, and address issues with overseas card usage. It's advisable to have your credit card and personal identification details ready when calling. Wait times can vary, with longer delays during peak hours or after significant service disruptions. For a smoother experience, consider calling during off-peak times or using online services if possible. International customers should be aware of potential call charges.
Updated 15 Dec 2025
Expected outcomes
- Inquire about card balance
- Report lost or stolen card
- Make credit card payment
- Resolve overseas usage issues
- Update personal details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Credit card number
- Personal ID details
- Bank account details
- Online banking login
- Recent transaction history
- Contact information
Known issues
Customers often experience long wait times, particularly during peak hours or after major incidents affecting card services. To mitigate this, try calling during off-peak hours or utilize online services. Additionally, international customers may face high call charges when dialing the UK number. To avoid these charges, use local access numbers if available or request a callback through online banking. Being prepared with all necessary information can help expedite the process and reduce potential frustrations.
