TSB Bank plc
When reaching out to TSB Bank's Existing Mortgage Queries line, callers can expect assistance with overseas and new mortgage inquiries. This includes guidance on applications, understanding eligibility criteria, and a detailed rundown of available mortgage products. The service operates from Monday to Friday, 08:00-18:00, and on Saturdays from 09:00-13:00 (UK time). Common reasons for contacting this line are to initiate new mortgage applications, discuss switching existing mortgage deals, or resolve payment issues. While wait times are typically short, delays can occur during peak hours, so calling during off-peak times is recommended for quicker responses.
Updated 15 Dec 2025
Expected outcomes
- Initiate new mortgage application
- Discuss mortgage eligibility
- Explore mortgage product options
- Resolve payment issues
- Switch mortgage deals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Mortgage account number
- Proof of income
- Residency status
- Property details
- Intended use for property
Known issues
TSB Bank has occasionally experienced customer service delays, particularly at peak times, which can affect reaching a mortgage adviser. To mitigate this, it is advisable to call during off-peak hours or consider using their online applications for faster service. Additionally, the bank has addressed issues concerning the fair treatment of customers in financial difficulty by enhancing staff training and updating handling procedures. If you encounter difficulties, you may need to clarify your account specifics and have identification ready to ensure a smoother interaction.
