King's College London
King's College London's Estates & Facilities department can be reached for various services including reporting maintenance issues and requesting facilities services such as cleaning, mail, and security. Calls are accepted Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include reporting building maintenance issues, requesting cleaning services, and making general enquiries about campus facilities. While specific wait times are not provided, peak hours may lead to longer waits. For urgent matters, emailing ask@kcl.ac.uk or contacting campus-specific offices is recommended. Access to buildings outside standard hours requires prior agreement.
Updated 15 Dec 2025
Expected outcomes
- Report maintenance issues
- Request cleaning services
- Request mail services
- Request security services
- Check campus access details
- Inquire about facilities projects
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Building location
- Issue description
- Contact details
- Service type
- Enquiry details
- Campus access requirements
Known issues
Callers may experience long wait times during peak hours, particularly for urgent maintenance requests. If you encounter this issue, it is advisable to escalate the matter to campus-specific contacts or follow up with an email to ask@kcl.ac.uk. To avoid delays, try calling outside of peak hours, such as early mornings or late afternoons. Additionally, ensure you have all necessary information ready before calling to expedite the process. Access to buildings outside of standard hours requires prior arrangements, so plan accordingly.
