King's College London
King's College London's Student Services Frontline is available for a variety of student-related inquiries. You can call them for general student enquiries, case status updates, and urgent matters. The service operates Monday to Friday from 07:00 to 19:00 UK time. Common reasons for calling include checking student status, obtaining results, discussing fees, and navigating King's services. Wait times can vary, but urgent cases are prioritized based on the details provided. It's recommended to complete the online enquiry form before calling to expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Answer general student enquiries
- Update case status
- Prioritize urgent enquiries
- Replace ID cards
- Discuss enrolment and graduation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Case reference number
- Completed enquiry form
- Details of urgency
- Relevant deadlines
- Personal identification
Known issues
A common issue is the requirement to complete an online enquiry form, which can delay support if not done beforehand. Staff can assist in completing this form during the call if necessary. Additionally, the service is not equipped to handle urgent mental health emergencies, and callers are redirected to appropriate crisis support resources. To avoid delays, ensure you have all necessary information ready before calling, and be clear about the urgency of your enquiry if applicable.
