King's College London
The King's College London IT Service Desk provides assistance with IT systems, accounts, software, and hardware for both students and staff. Common reasons for calling include troubleshooting login issues, software installation help, and hardware support. While specific wait times are not provided, it is advisable to call during weekdays for quicker service. Limited support may be available on Saturdays. Ensure you have your King's College London ID ready, as this is often required for verification. For physical visits, check building access requirements beforehand.
Updated 15 Dec 2025
Expected outcomes
- Troubleshoot login issues
- Assist with software installation
- Provide hardware support
- Reset account passwords
- Resolve connectivity problems
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- King's College London ID
- Username
- Device details
- Software details
- Error messages
- Contact information
Known issues
While there are no specific known issues reported, it is generally advisable to call during non-peak hours, such as mid-morning or early afternoon, to avoid long wait times. Ensure you have all necessary information ready, such as your King's College London ID and a detailed description of your IT issue, to expedite the process. If your issue is complex, consider visiting the IT Service Desk in person for more comprehensive support. Always check the latest updates on the King's College London website for any changes in service availability.
