Liverpool Hope University
Liverpool Hope University's IT Services department provides essential support for university IT systems, including Moodle, online library resources, computer and printing access, and Student Record Management. Common reasons for calling include troubleshooting login issues, accessing online resources, and resolving connectivity problems. The department operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. It's advisable to call during mid-morning or early afternoon to avoid peak times. Users are encouraged to check the university's FAQs before calling to potentially resolve issues independently. Scheduled maintenance may affect service availability, particularly on Tuesday mornings.
Updated 15 Dec 2025
Expected outcomes
- Resolve login issues
- Access online resources
- Troubleshoot connectivity problems
- Request IT resource access
- Report IT system issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University login credentials
- Student/staff ID
- Contact details
- Description of issue
- Resource requested
- Ticket number for follow-up
Known issues
Routine maintenance and security updates frequently cause service disruptions, particularly on Tuesday mornings between 07:00 and 09:00. Users may experience issues with systems like SRM and SITS during these times. Additionally, external services such as Turnitin may be unavailable on the 1st and 3rd Saturdays of the month due to supplier maintenance. It's recommended to check service status updates during these periods. For security updates, disruptions occur on the third Tuesday of each month. Planning around these maintenance windows can help minimize inconvenience.
