Liverpool Hope University
Liverpool Hope University's Student Enrolment department offers comprehensive support for admissions-related queries. You can inquire about application status, entry requirements, deadlines, and necessary documents for both undergraduate and postgraduate programs. The department also assists with application submissions, updates, and troubleshooting online portal issues. Additionally, they provide guidance on offer letters and Confirmation of Acceptance for Studies (CAS). The service is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. During peak admissions periods, such as August-September and January, wait times may be longer. For quicker responses, consider calling during off-peak hours or using email for non-urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Confirm entry requirements
- Submit application documents
- Resolve portal issues
- Inquire about offer letters
- Clarify CAS details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Application reference number
- Access to online portal
- Offer letter
- CAS reference
- Relevant documents
Known issues
Callers sometimes experience long wait times during peak admissions periods, particularly in August-September and January. To avoid delays, it's advisable to call during off-peak hours or use email for non-urgent inquiries. Occasionally, there are difficulties in reaching specific staff members for complex cases. Providing detailed information to the initial operator can help ensure accurate routing to the appropriate admissions officer. Email responses are generally prompt, typically within 2-3 working days, making it a viable alternative for less urgent queries.
