Sheffield Hallam University
Sheffield Hallam University's Library Services can assist with a variety of tasks, including answering general questions about the university, providing student support, and offering information on library and campus services. They are available Monday to Friday from 08:45 to 17:00. Common reasons for calling include inquiries about disability support, finance and invoicing, and accessing library resources. While specific wait times are not provided, it is noted that peak hours may lead to longer wait times, particularly around midday. For quicker service, consider calling earlier in the day or using email for non-urgent queries.
Updated 15 Dec 2025
Expected outcomes
- Answer general questions
- Assist with disability support
- Provide library information
- Handle finance queries
- Support study needs
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student number
- Evidence of disability
- Invoice or offer letter
- Relevant documents
- Registration details
- Query specifics
Known issues
Callers to Sheffield Hallam University's Library Services may occasionally experience long wait times, particularly during peak hours around midday. To mitigate this, it is recommended to call earlier in the day or use email for non-urgent matters. Additionally, some callers report being transferred multiple times before reaching the correct department. To avoid this, clearly state your query and the department you need at the beginning of the call. These steps can help ensure a more efficient and satisfactory experience when contacting the university.
