Sheffield Hallam University
Sheffield Hallam University's Student Support department offers a range of services to assist students with academic advising, wellbeing support, and disability services. You can call them to receive advice on managing your studies, mental health, and residential issues. The department is available Monday to Friday, from 9am to 5pm. Initial contact is made through Hallam Help, which assesses your needs and directs you to the appropriate adviser. Appointments can be arranged if necessary, and all interactions are confidential. Typically, wait times are minimal, but calling earlier in the day may reduce waiting further.
Updated 15 Dec 2025
Expected outcomes
- Receive academic advice
- Access wellbeing support
- Get disability assistance
- Resolve residential issues
- Arrange specialist referrals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Support details
- Description of concern
- Disability information
- Residential issue description
- Contact details
Known issues
While there are no specific known issues reported, it is advisable to have your Student ID and a clear description of your concern ready when calling. This helps streamline the process and ensures you are directed to the right adviser quickly. If you experience long wait times, consider using email or live chat as an alternative way to reach Hallam Help. Remember that all services are confidential, so feel free to discuss any issues openly.
