University of Dundee
The University of Dundee's People Support department assists staff with a range of HR-related queries. This includes handling payroll, pensions, recruitment, and staff development issues. They also offer support for health, safety, wellbeing, flexible working, and absence management. Additionally, they address bullying, harassment, and disability-related concerns. Staff can update personal details via the OneUniversity platform or legacy forms. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Typical wait times may vary, especially during the transition to a new HR system, so it's advisable to call during mid-morning or early afternoon for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Handle payroll queries
- Update personal details
- Resolve workplace disputes
- Support diversity initiatives
- Assist with flexible working requests
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Staff ID
- Updated personal details
- Details of dispute
- Access to OneUniversity
- Query details
- Relevant employment documents
Known issues
During the transition from the legacy HR system to the new OneUniversity platform, staff may experience occasional delays in processing requests. It is recommended to allow extra time for the People Support team to handle changes. In the meantime, continue using existing processes until the new system is fully operational. To avoid frustration, ensure all required information is ready before calling, and consider using email for non-urgent queries. Mid-morning or early afternoon calls might result in shorter wait times.
