University of Dundee
The University of Dundee's Registry Services offers a range of support for students via phone at +441382384310. Common reasons for calling include updating student records, ordering official documents, and planning for graduation. The department is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Typical wait times can vary, but calling during mid-morning or early afternoon may reduce hold times. Students can also access many services online, such as ordering transcripts or replacement certificates. It's advisable to have your student ID ready when calling, as it is often required for identification and processing requests.
Updated 15 Dec 2025
Expected outcomes
- Update personal details
- Order transcripts
- Request proof of study
- Plan graduation logistics
- Resolve timetable issues
- Assist with visa compliance
- Request replacement certificates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Relevant documentation
- Payment method
- Order details
- Graduation details
- Course details
- Visa documentation
Known issues
Occasional delays in document processing are reported, especially during peak periods or for international addresses. Digital documents typically take up to two working days, while posted documents may take an additional five to ten working days. To avoid issues with replacement certificates, ensure there is no outstanding debt to the University. For faster service, consider using the online store to order documents, and always have your student ID and payment details ready. If experiencing delays, contacting the Registry Services during less busy times may help expedite the process.
