University of Portsmouth
The University of Portsmouth's Finance Department offers a range of services to assist students and staff with financial matters. Common reasons for calling include inquiries about student finance, tuition fees, and payment issues. The department also provides student money advice, including guidance on budgeting and hardship funds. The finance team is available Monday to Friday, with extended hours on Saturdays for general finance inquiries. Callers may experience long wait times during peak periods, such as the start of the term. For non-urgent matters, emailing the department may be more efficient. Best times to call are typically early mornings or late afternoons.
Updated 15 Dec 2025
Expected outcomes
- Inquire about tuition fees
- Seek student finance advice
- Resolve payment issues
- Request budgeting guidance
- Ask about hardship funds
- Get Universal Credit advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Full name
- Payment reference
- Contact details
- Details of enquiry
- Budgeting documents
Known issues
Callers to the University of Portsmouth's Finance Department may experience long wait times, particularly during peak periods like the start of the term. To avoid delays, try calling outside of peak hours or consider using email for non-urgent queries. Additionally, some callers report being redirected multiple times between departments. To minimize this, ask for a direct transfer to the Finance or Student Money team. Being prepared with your student ID and payment reference can also help expedite your call and ensure a smoother experience.
