NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Bristol Royal Infirmary
The Bristol Royal Infirmary's Acute Medical Unit can be reached at +441173427400 for various services. Common reasons for calling include managing outpatient appointments, seeking patient advice, and making general enquiries about hospital services. The switchboard serves as the main contact point for all departments. Appointment changes or cancellations should be handled via the dedicated line or online form. The Patient Advice and Liaison Service (PALS) offers support for complaints and advice. Emergency queries should be directed to the emergency department line or 999 for life-threatening situations. Callers may experience long wait times during peak hours, so it is advisable to call during off-peak times, typically weekdays. Weekend coverage is limited, with reduced staff and hours on Saturdays and closure on Sundays.
Updated 15 Dec 2025
Expected outcomes
- Manage outpatient appointments
- Seek patient advice
- Submit complaints via PALS
- Inquire about emergency visits
- Request hospital directions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Appointment details
- Patient name
- Date of birth
- Contact details
- Ward information
- Reason for call
Known issues
Callers often report long wait times, especially during peak hours and for appointment management. To avoid delays, it is recommended to call during off-peak hours or use online forms when possible. There can also be difficulties reaching specific wards through the switchboard. In such cases, requesting direct ward contact details or calling back at a different time may help. Additionally, weekend coverage is limited, with reduced staff and shorter hours on Saturdays, and the hospital is closed on Sundays. For non-urgent matters, it is best to call during weekday hours.
