NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Bristol Royal Infirmary
The Bristol Royal Infirmary's Emergency Department is available 24/7 to handle serious injuries and life-threatening emergencies. You can call +441173421000 for emergency medical triage or general emergency enquiries. The department provides information about services, directions, and procedures. Typically, wait times can be long, especially during peak hours and weekends, due to the triage system prioritizing urgent cases. It is advisable to bring your NHS number and relevant medical information when visiting. For non-urgent issues, consider using NHS 111 or visiting a walk-in centre. Parking is limited, so using public transport is recommended.
Updated 14 Dec 2025
Expected outcomes
- Assess emergency cases
- Provide emergency directions
- Explain triage procedures
- Check patient status
- Offer emergency service details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Patient name
- Date of birth
- Details of emergency
- Nature of enquiry
- Patient details
Known issues
Patients often experience long wait times due to the triage system, which prioritizes the most urgent cases. This is especially common during peak hours and weekends. To manage expectations, non-urgent cases may be redirected or face delays. Parking near the hospital is limited, so it is advisable to use public transport or the shuttle bus service. For quicker assistance, ensure you have all necessary patient details ready when calling or visiting. Consider alternative options like NHS 111 for non-emergencies to avoid unnecessary waiting.
