NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Bristol Royal Infirmary
The Bristol Royal Infirmary Outpatient Appointment Centre provides services such as booking, changing, and canceling outpatient appointments. You can also make general enquiries about appointments, including urgent changes or lateness. The centre operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers may experience long wait times during peak hours, so it's advisable to call early in the day. For urgent enquiries outside these hours, contact the hospital switchboard. Ensure you have the necessary patient details ready to streamline the process.
Updated 15 Dec 2025
Expected outcomes
- Book new appointment
- Change appointment date
- Cancel existing appointment
- Enquire about appointment details
- Request urgent appointment changes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Date of birth
- NHS number
- Contact details
- Appointment details
- Reason for appointment
Known issues
Callers sometimes face long wait times, especially during peak hours. To avoid this, try calling early in the day or during off-peak hours. Additionally, there can be confusion about which department to contact for specific specialties. It's helpful to check your appointment letter for the correct contact number or use the hospital switchboard for redirection. These issues are occasional but can be mitigated with proper preparation and timing.
