NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Bristol Royal Infirmary
Bristol Royal Infirmary provides a central switchboard to connect callers to various wards and departments, including Ward A700. Common reasons to call include reaching specific hospital wards, altering outpatient appointments, and seeking support or giving feedback through the Patient Advice and Liaison Service (PALS). The switchboard operates during standard hospital hours, and wait times can vary. For appointments, having your patient information and appointment details ready can expedite the process. Issues such as delays reaching wards like A700 or appointment line hold times are occasionally noted, with callers often advised to contact during off-peak hours or use online resources for non-urgent queries.
Updated 15 Dec 2025
Expected outcomes
- Connect to Ward A700
- Change outpatient appointment
- Cancel outpatient appointment
- Seek patient advice
- Request patient support
- Provide feedback
- Handle complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Ward name A700
- Appointment details
- Patient information
- Complaint details
- Support request
- Feedback notes
Known issues
Callers may experience difficulty when trying to reach specific wards, including A700, due to occasional long wait times or multiple transfers. It is advisable to call during off-peak hours and clearly state the ward name and patient details to enhance connection success. Delays are also common when contacting the appointment line, especially at peak times. Using the online appointment changing form can be a quicker alternative for non-urgent changes. Persistence and early-day calls may also improve your experience when addressing these issues.
