Cardiff Council
The Cardiff Council's Commissioning & Procurement department offers several specific services accessible by phone, including supplier registration, tender enquiries, procurement support, and reporting concerns about procurement practices. Common reasons for calling include issues with the PROACTIS portal, inquiries about current and future contracting opportunities, and whistleblowing. While phone support is available throughout operational hours, it is suggested to utilize online resources such as the supplier directory and procurement portal for efficient documentation and tracking. Wait times can occasionally be long, particularly during peak tender periods; therefore, calling during early weekday mornings is recommended for quicker assistance.
Updated 15 Dec 2025
Expected outcomes
- Register as a supplier
- Request tender information
- Get procurement guidance
- Report procurement concerns
- Enquire about contracts
- Learn procurement policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Company details
- Contact information
- Compliance documents
- Interest in contract
- Details of concern
- Supporting evidence
Known issues
Suppliers and contractors contacting Cardiff Council for procurement matters are advised to be prepared for occasional long wait times, especially during busy tender periods. It is often more efficient to use the online procurement portal or email for initial enquiries to ensure proper documentation and to potentially receive faster responses. If technical issues arise with the PROACTIS portal registration, consider reaching out to procurement support for assistance or using alternative platforms like Sell2Wales. To avoid delays, attempt to contact the department during early mornings on weekdays.
