Cardiff Council
Cardiff Council's general enquiries line handles a variety of services including council tax, housing, benefits, complaints, and local facilities. The line is open Monday to Friday from 08:30 to 17:00, excluding weekends and UK public holidays. Common reasons for calling include checking council tax status, reporting housing issues, and submitting feedback. While wait times can vary, calling during off-peak hours may reduce delays. For complaints, the council aims to acknowledge within 5 working days and resolve within 20 working days. Online forms are also available for convenience.
Updated 15 Dec 2025
Expected outcomes
- Check council tax status
- Report housing issues
- Submit feedback
- Request local facility information
- Make a complaint
- Inquire about benefits
- Confirm service availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account numbers
- Reference IDs
- Relevant dates
- Contact details
- Description of issue
- Name
Known issues
Callers to Cardiff Council may experience long wait times during peak hours. It is advisable to use online forms or call during off-peak times to avoid delays. The contact centre is closed on weekends and public holidays, which can delay urgent enquiries. Automated messages provide emergency contact information when the centre is closed. For complaints, ensure you have all relevant details such as dates and reference numbers ready to expedite the process. Acknowledgement is typically within 5 working days, with resolutions aimed within 20 working days.
