⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Hereford and Worcester Fire and Rescue Service
The Hereford and Worcester Fire and Rescue Service Community Safety department offers the ability to book Home Fire Safety Visits. These visits are designed to provide safety advice, install smoke alarms, and create escape plans, particularly for vulnerable groups such as the elderly or those with reduced mobility. Calls can be made Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While the service prioritizes vulnerable individuals, it is available to all residents in Herefordshire and Worcestershire. Typically, the best times to call are early mornings to avoid potential wait times.
Updated 14 Dec 2025
Expected outcomes
- Book Home Fire Safety Visit
- Receive safety advice
- Install smoke alarms
- Create escape plans
- Schedule appointment
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Property address
- Vulnerable person details
- Name
- Contact number
- Appointment preferences
Known issues
While there are currently no reported issues with the service, it is advisable to call during non-peak hours to minimize wait times. Ensure you have all necessary information ready, such as contact details and the address of the property. If calling on behalf of someone else, make sure you have their details as well. For quicker service, consider calling early in the day. The service aims to accommodate all requests, but prioritization is given to vulnerable individuals.
