⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Hereford and Worcester Fire and Rescue Service
The Hereford and Worcester Fire and Rescue Service provides an out-of-hours dedicated helpline for urgent press enquiries. This service is specifically for media-related questions that require immediate attention outside of normal office working hours, which are Monday to Friday, 09:00 to 17:00. Journalists and media professionals can call for urgent matters such as incident updates, official statements, or clarifications on fire and rescue activities. The routine or non-urgent press queries should be handled during regular office hours through the main press office. Wait times can vary, but immediate attention is prioritized for urgent enquiries, ensuring quick response to critical media requests.
Updated 14 Dec 2025
Expected outcomes
- Handle urgent press enquiries
- Provide incident updates
- Offer official statements
- Clarify fire and rescue activities
- Respond to media inquiries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Media organization
- Nature of enquiry
- Contact number
Known issues
There are no reported issues for accessing this service; however, it is advised that callers clearly identify themselves and specify the urgency of their enquiry when using this service. During peak news periods or major incidents, response times may be longer due to high demand. To ensure efficient handling of your enquiry, provide all necessary details, including your contact information, so a follow-up can be arranged if needed. For non-urgent matters, it is recommended to contact the main press office during business hours.
