NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
King's College Hospital
King's College Hospital's Adult Care department can be reached at +442032998343 for a range of services. You can book, change, or cancel outpatient appointments, inquire about hospital services, or get transferred to specific departments like ICU or mental health. The Patient Advice and Liaison Service (PALS) is available for feedback and complaints. Calls are typically handled during main office hours, and it is advisable to call early in the day to avoid long wait times. The switchboard experiences high call volumes, so patience may be required. Having your NHS number or patient details ready can expedite your inquiry.
Updated 15 Dec 2025
Expected outcomes
- Book outpatient appointments
- Change appointment details
- Cancel appointments
- Provide patient feedback
- Transfer to specific departments
- Request hospital directions
- Inquire about hospital services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Patient name
- Date of birth
- Nature of enquiry
- Department name
- Clinician name
Known issues
Callers often experience long wait times, especially during peak hours and after weekends. It is recommended to call early in the day or use online services if available. Occasionally, there are issues with misdirected or dropped calls when being transferred to specific departments. To mitigate this, request direct department numbers if possible and confirm the department before being transferred. Patience is advised due to the high volume of calls handled by the switchboard.
