NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
King's College Hospital
King's College Hospital's Emergency Department can be reached for various services, including general enquiries and paediatric liaison service information. Common reasons for calling include obtaining directions, department transfers, and appointment queries for the Child & Adolescent Paediatric Liaison Service. The main switchboard operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Callers often experience long wait times, especially during peak hours. To minimize waiting, it is advisable to call during off-peak times, such as early mornings or late afternoons.
Updated 14 Dec 2025
Expected outcomes
- Get hospital directions
- Transfer to departments
- Inquire about appointments
- Coordinate paediatric care
- Request urgent advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Date of birth
- NHS number
- Reason for enquiry
- Appointment details
- Contact information
Known issues
Callers to King's College Hospital often report long wait times, particularly when contacting the main switchboard during peak hours. To reduce waiting time, try calling during less busy periods, such as early morning or late afternoon. Additionally, some callers experience difficulty reaching specific departments, like the paediatric liaison service. To avoid this, clearly state the department and service you need when speaking to the operator. Providing necessary information upfront, such as the patient's name and NHS number, can also help streamline the process.
