NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
King's College Hospital
King's College Hospital offers a range of mental health services through their General Inquiries department. Available 24/7, these services include emergency mental health assessments, psychological support for families and carers, and coordination with community services. Patients and their families can access these services by visiting the A&E department or calling the liaison service number. The hospital provides full wheelchair access via the main A&E entrance. While the service is NHS-funded and free, callers may experience long wait times during peak hours. It's advisable to call during off-peak times for quicker assistance.
Updated 15 Dec 2025
Expected outcomes
- Conduct emergency mental health assessments
- Provide psychological support to families
- Coordinate with community services
- Offer mental health advice
- Facilitate information sharing
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Presenting issue
- Caller name
- Relationship to patient
- Relevant contact details
Known issues
Some callers have reported long wait times, particularly during busy A&E hours. The triage system prioritizes urgent cases, which may result in longer waits for non-urgent inquiries. Additionally, communication barriers can occur when reaching the liaison team by phone during peak times. Callers are advised to try again or visit the A&E directly if their needs are urgent. To minimize wait times, consider calling during off-peak hours or ensuring all necessary information is ready before making the call.
