Transport for London
Transport for London’s Congestion Charge department offers specific services via this number, including booking passenger assistance and providing accessibility information. Common reasons for calling include arranging travel support on the London Overground and Elizabeth line, and inquiring about accessibility features. The service is available 24 hours every day except Christmas Day. Typically, callers experience longer wait times during peak travel periods or disruptions, so calling during off-peak hours is advisable. Booking assistance should be done at least two hours in advance to ensure availability.
Updated 15 Dec 2025
Expected outcomes
- Book passenger assistance
- Inquire about accessibility
- Receive travel support advice
- Confirm assistance booking
- Get accessibility feature details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journey details
- Assistance needs
- Contact information
- Departure station
- Arrival station
- Travel date and time
Known issues
Some users report occasional long wait times, especially during peak travel periods or disruptions. To mitigate this, it is recommended to call during off-peak hours or use the Passenger Assistance app for booking. The service is not available on Christmas Day, so plan accordingly. Ensuring you have all required information ready before calling can also help streamline the process and reduce wait times.
