Transport for London
Calling Transport for London’s Lost Property department allows you to address various concerns related to licensed taxi or private hire services. Specific services include responding to general inquiries about taxi or private hire drivers, vehicles, and operators; assisting with driver licensing queries; and providing support for vehicle licensing and operator licensing. People also commonly call to submit complaints or provide feedback about these services. Calls are attended Monday to Friday, 09:00-17:00, excluding bank holidays. Expect potential wait times, especially after major regulatory changes. For the best chance of reaching an agent quickly, consider calling early in the day.
Updated 15 Dec 2025
Expected outcomes
- Respond to taxi inquiries
- Assist with driver licensing
- Provide vehicle licensing support
- Submit feedback or complaints
- Support operator licensing queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Driver licence number
- Application reference
- Vehicle licence number
- Operator licence number
- Incident details
- Contact information
Known issues
Transport for London callers may encounter long wait times, especially during peak periods or after regulatory updates. To minimize frustration, try calling early in the day or use online alternatives for non-urgent issues. Additionally, phone support is unavailable on weekends and bank holidays, so consider utilizing email or online forms during these times for your queries. Having your licence or application reference numbers handy can expedite your call and ensure a smoother interaction.
