Transport for London
Calling Transport for London's Oyster Card Services can assist with various supplier-related tasks, including onboarding new suppliers, addressing procurement queries, and managing contractual obligations. This department is essential for suppliers who need guidance in registering and accessing TfL's systems. Typically, these services are available during business hours. It is common to experience long wait times during peak hours or for complex inquiries, so it's advisable to call during off-peak periods or use online contact forms. Ensuring you have all necessary documentation before calling can also help streamline the process.
Updated 15 Dec 2025
Expected outcomes
- Guide new supplier registration
- Assist with procurement queries
- Manage contract compliance
- Support supplier relationships
- Provide onboarding guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business email
- TfL sponsor details
- Company registration info
- Supplier reference
- Contract details
- Compliance documents
Known issues
Some callers have experienced long wait times, particularly during peak hours or when dealing with complex procurement queries. To mitigate this, it is recommended to try calling during off-peak times when wait times might be shorter. Alternatively, using online contact forms may be a more efficient way to address procurement issues. Ensuring all necessary information, such as contract and supplier references, is at hand during the call can help resolve inquiries more quickly. Patience and preparedness are key in navigating potential delays in response.
