Transport for London
Transport for London's (TfL) Travel Mentoring Service provides specialized support for individuals with disabilities or mobility challenges to travel independently across London's public transport. Available for those living in or traveling within London, it covers all TfL modes, including buses, the Tube, Overground, and more. The service operates Monday to Friday, 09:00-16:00, and offers both in-person and virtual mentoring. Typically, contacting the service via phone or email to set up an appointment is straightforward. High demand post-pandemic means response times may vary, so early booking is recommended.
Updated 15 Dec 2025
Expected outcomes
- Book travel mentoring sessions
- Plan accessible journeys
- Request virtual travel support
- Apply for mobility aid recognition
- Receive Mobility Aid Recognition card
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Journey details
- Accessibility needs
- Mobility aid details
Known issues
Following the pandemic, the demand for TfL's travel mentoring service has more than doubled, which occasionally results in delayed responses. To manage this, the service has expanded capacity and introduced virtual mentoring options. To improve your chances of getting timely assistance, consider contacting the service early and have all necessary information ready. Remember that the service is free and specifically designed for anyone in London needing travel assistance. If delays occur, rest assured that TfL is actively working to meet the increased demand and provide timely support.
